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+6010 8336 836

info@himmercybertech.com.my

Contact Centre as a Service

Comprehensive Unified Communication & Collaboration Solutions
Stay connected and collaborate effortlessly from anywhere, on any device. Our solutions integrate voice, IP telephony, instant messaging, meetings, and audio/video conferencing to ensure seamless communication for your team.

Customer Pathway Solutions
Anticipate your customers’ needs and deliver seamless interactions with our omnichannel experience. From voice and email to live chat, messaging, and social media, we ensure a smooth, connected journey at every touchpoint.

Solutions for Workforce Efficiency
Empower smarter decisions, boost productivity, and enhance customer satisfaction. Our tools track interactions, manage employee performance, and align staffing schedules with skill sets, shift preferences, and customer demands—ensuring the right team is always in place to exceed expectations.

Intelligent Automation and AI Technologies
Harness the power of AI-driven chatbots and voice bots to enable self-service, automate routine tasks, and streamline high-volume processes. Reduce agent workload, improve efficiency, and elevate overall productivity.

Consulting Solutions
We begin with discovery workshops to assess your challenges, requirements, digital transformation goals, and customer experience strategies. Together, we define the ideal strategy, roadmap, and ecosystem to create tailored solutions that drive your business toward success.

Expert Guidance Services
Our discovery workshops help us deeply understand your unique challenges, needs, and vision for digital transformation. We partner with you to craft the right strategy, roadmap, and ecosystem, delivering solutions that empower your business to achieve its goals.

Why Choose Us?
At Geaneax Solutions, we are founded by industry veterans with over a decade of expertise in enterprise communications and contact center technologies. Specializing in innovative unified communications and customer experience solutions, we help businesses maintain strong connections with employees, vendors, and customers across all channels—anytime, anywhere. Our mission is to enhance customer satisfaction and drive growth through cutting-edge technology and expert guidance.